Privacy Policy: Cancellation and Refunds 

Effective Date: 28 September 2025

At Casa Arkaana, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we handle basic information collected through our website and booking platforms.

1. Information We Collect

We only collect the information necessary to process bookings or inquiries for stays at Casa Arkaana. This typically includes:

  • Name

  • Email address

  • Phone number

  • Booking details (dates, number of guests, etc.)

All reservations are managed through third-party platforms such as Cloud Beds, and we only receive the information required to confirm your booking.

2. How We Use Your Information

We use your information solely to:

  • Confirm and manage your reservations.

  • Communicate with you regarding your stay or inquiries.

  • Improve our guest services and website experience.

We do not sell, trade, or share your personal information with third parties for marketing purposes.

3. Data Security

We take reasonable measures to protect your personal information from unauthorised access or disclosure.

4. Third-Party Services

Bookings and payments may be processed through third-party platforms. We are not responsible for the privacy practices of these external services, and we encourage you to review their privacy policies.

5. Your Rights

You may contact us at any time to request access, correction, or deletion of your personal information by emailing us at connect@casaarkaana.com

6. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.

7. Contact Us

connect@casaarkaana.com

8. Cancellations

In the event of a cancellation, the deposit will be kept as credit and will be valid for a 1-year grace period. After 1 year, the deposit becomes non-refundable. 

If the cancellation period is less than 2 months, 100% will be kept by Casa Arkaana as this leaves insufficient time to accommodate an alternative program.


If you have additional questions about this, feel free to contact us.